102. How to hotfix EzeScan 4.2

An EzeScan Hotfix is fix to address a customer specific issue.

Please Note: A hotfix is not required for a normal update of an EzeScan installation. Hotfixes should only be applied under the instruction of your EzeScan support representative.

The first step is to perform a backup of your EzeScan Configuration.

Please refer to FAQ 22 for details on backup.

The second step is is to check the current version on your EzeScan installation.

This can be done by selecting Help \ About \ More Details.

This will tell you your version \ patch \ build level. eg. 4.2.170.1985

Where 4.2 is the version, 170 is the patch level, 1985 is the build level

If your EzeScan is not on the latest patch level, the hotfix will not work.

e.g. the Hotfix 4.2.170.1986 will not work if your version is 4.2.169.X or below

Please refer to FAQ 101 for details on how to patch to the latest level.

To update to the latest hotfix.

Backup the file EzeScan.exe in the C:\Program Files\Outback Imaging\EzeScan 4.2 folder.

On the EzeScan Website (requires a login) the latest hotfix is available in the EzeScan Patches & Hotfixes folder.

Download the hotfix and unzip it.

Copy the file EzeScan.exe over the top of the current one in the C:\Program Files\Outback Imaging\EzeScan 4.2 folder.

You can then load EzeScan and test if your specific issue has been fixed.

If further assistance is required, please contact EzeScan or your reseller.